Terms of service
Terms & Conditions
Last updated: 13/09/2026
1. About Dtales
Dtales Jewelry is an online jewelry business registered in Jordan as a Limited Liability Company (LLC).
We offer silver jewelry plated with 18K gold, as well as fine jewelry and made-to-order pieces.
By using our website or placing an order with Dtales, you agree to these Terms & Conditions. Please read them carefully before placing your order.
2. Products
We make every effort to ensure that our product descriptions, photographs, measurements, materials, colors, prices, and other product information are accurate.
Because jewelry is photographed under different lighting conditions and displayed on different screens, there may be slight variations in color or appearance between the product shown on our website and the actual item.
Some of our pieces are ready-to-wear, while others are made-to-order or custom-made and require additional production time.
3. Orders & Order Confirmation
An order placed through our website is considered a request to purchase the selected products.
For ready-to-wear items, an order is confirmed once payment has been completed and the order has been accepted for processing.
For fine jewelry and custom-made pieces, orders are arranged directly with Dtales through our official communication channels, which may include Instagram DM, WhatsApp, or email.
A fine jewelry or custom-made order is considered confirmed once the customer has approved the relevant specifications and the required deposit or payment has been received.
We reserve the right to contact a customer if additional information or confirmation is required before an order can be processed.
4. Order Cancellation
For ready-to-wear orders, cancellation requests must be made within 24 hours of placing the order.
After this period, the order is considered confirmed and may be processed for shipment. Once an order has been shipped, it cannot be cancelled.
For custom-made and fine jewelry orders, production may begin after the required deposit or payment has been received. Once production has started, cancellation may not be possible.
Any cancellation or refund will remain subject to our Returns & Exchanges Policy and applicable law.
5. Production Time
Ready-to-wear items are generally prepared for shipment once the order has been confirmed.
Custom-made and fine jewelry pieces require additional production time. Production may take up to 14 working days, depending on the piece and its specifications.
The production period is separate from the shipping or delivery time.
6. Delivery Within Jordan
We deliver orders across Jordan.
Standard delivery within Jordan typically takes up to 3 working days from the date the order is dispatched.
Delivery times are estimates and may vary depending on circumstances such as courier delays, public holidays, weather conditions, incorrect delivery information, or other circumstances outside our reasonable control.
7. International Delivery
International orders are shipped through DHL.
International delivery typically takes around 7 working days from the date the order is dispatched.
International delivery times are estimates and may vary depending on the destination, customs procedures, public holidays, weather conditions, courier delays, or other circumstances outside our reasonable control.
Any customs duties, taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
International orders are not eligible for returns or exchanges once the order has been shipped, except where required by applicable law or where the item is confirmed to have a manufacturing defect or was sent incorrectly.
8. Returns & Exchanges
Our Returns & Exchanges Policy applies to eligible orders within Jordan.
For orders within Jordan, eligible ready-to-wear items may be exchanged within 24 hours of receiving the order, provided that the item meets all conditions stated in our Returns & Exchanges Policy.
International orders are not eligible for returns or exchanges once the order has been shipped, except where required by applicable law.
Custom-made, made-to-order, and fine jewelry pieces are made specifically according to the customer’s requirements and are therefore not eligible for return or exchange, except where required by applicable law or where Dtales confirms a manufacturing defect or an error on our part.
Please refer to our separate Returns & Exchanges Policy for the full conditions and procedures.
9. Checking Your Order Upon Delivery
For orders delivered within Jordan, customers are given the opportunity to check their order upon delivery with the delivery driver.
Customers are encouraged to check that the item received is the correct item and that it has not been visibly damaged before accepting the delivery.
Any issue with a damaged, incorrect, or missing item must be reported to Dtales within 24–48 hours of receiving the order, together with the required photo and video evidence.
10. Damaged, Incorrect or Missing Items
If you receive an item that is damaged, incorrect, or missing, please contact us as soon as possible and within 24–48 hours of receiving your order.
To investigate the issue, we may require clear photographs and an unedited video showing the item and the condition in which it was received.
If we confirm that an item was damaged before or during delivery, that the wrong item was sent, or that an item was missing from the order, we will determine the appropriate resolution, which may include a replacement or reimbursement for the affected item.
Claims made after the stated reporting period, or without sufficient evidence to verify the issue, may not be eligible for reimbursement, except where required by applicable law.
11. Refunds
Where a refund is approved, the refund will generally be made using the same payment method used for the original purchase, where possible.
For example, orders paid by card will be refunded to the applicable card, while orders paid in cash will be refunded according to the applicable cash-refund process.
The timing of a card refund may depend on the payment provider or bank and may therefore take additional working days to appear in the customer’s account.
All refunds remain subject to our Returns & Exchanges Policy and applicable law.
12. Jewelry Care
Our jewelry includes silver pieces plated with 18K gold.
Gold plating is a surface treatment and may naturally wear or fade over time depending on how the jewelry is worn and cared for.
Exposure to water, perfume, lotions, creams, chemicals, cleaning products, sweat, and other substances may accelerate the wearing or fading of the plating.
Changes to the plating resulting from normal wear, improper care, or exposure to these substances are not considered manufacturing defects.
We recommend following our jewelry care instructions to help maintain the appearance and condition of your pieces.
13. Custom-Made & Fine Jewelry
Fine jewelry and custom-made pieces are produced according to the customer’s selected specifications, including the design, metal, stone, size, and other details confirmed before production.
Customers are responsible for reviewing and confirming all specifications before production begins.
Once production has started, major design changes may not be possible and may result in additional costs or changes to the production timeline. Whether a change can be made will depend on the stage of production and the nature of the requested change.
Custom-made and fine jewelry pieces are not eligible for return or exchange because they are created specifically for the customer, except where required by applicable law or where Dtales confirms a manufacturing defect or an error on our part.
Any stone, metal, size, or design specifications should be confirmed by the customer before production begins.
A deposit or partial payment may be required before production begins. The applicable deposit amount and payment terms will be communicated to the customer before the order is confirmed.
14. Fine Jewelry Orders
Fine jewelry orders are arranged directly with Dtales through our official communication channels, which may include Instagram DM, WhatsApp, or email.
Before production begins, the customer will receive the relevant specifications and details of the piece for confirmation.
Because these pieces are made specifically for each customer, the order is considered confirmed once the required payment or deposit has been received and the specifications have been approved.
15. Payment
Payment must be successfully completed for an order to be confirmed.
If a payment fails or is not successfully completed, please contact us so that we can assist you with completing the payment.
An order that has not been successfully paid may not be processed or shipped.
For custom-made and fine jewelry, the required deposit or payment must be received before production begins.
16. Prices, Availability & Website Errors
We make every effort to ensure that product descriptions, prices, photographs, availability, and other information on our website are accurate and up to date.
However, occasional errors may occur.
If an obvious pricing, product, or website error affects an order, we reserve the right to contact the customer and correct the error or cancel the affected order. If the order is cancelled, any payment already made for the cancelled order will be refunded.
For fine jewelry, pricing is provided based on the specific specifications of each order and may vary depending on the selected metal, stone, size, design, and other requirements.
17. Promotions & Discount Codes
Promotional offers, discount codes, and special campaigns are subject to the terms stated for each individual offer.
Some promotions may be combined with other offers, while others may not. Whether promotions can be combined will depend on the specific promotion running at the time of purchase.
We reserve the right to change, suspend, or end a promotional offer at any time, subject to applicable law.
18. Delivery & Customer Responsibilities
Customers are responsible for providing accurate delivery information, including their full name, address, phone number, and other contact details required to complete the delivery.
If an incorrect address or contact number is provided, the customer should contact Dtales or the courier as soon as possible to request a correction.
Once an order has been handed over to the shipping or delivery company, Dtales cannot be responsible for incorrect information originally provided by the customer.
Customers are also responsible for being available to receive their order and for responding to reasonable communication from the courier.
If a customer refuses or fails to receive a ready-to-wear order within Jordan, the order may be cancelled and any applicable delivery or return-to-sender costs may be deducted from any refund, where applicable.
Custom-made and fine jewelry orders cannot be refused or cancelled simply because the customer no longer wishes to receive the item. This is one of the reasons a deposit or partial payment is required before production begins, except where required by applicable law.
19. Delivery Delays
Our stated delivery times are estimates and may be affected by circumstances outside our reasonable control.
For Jordan, standard delivery typically takes up to 3 working days after dispatch.
International orders are shipped through DHL and typically take around 7 working days after dispatch.
Delivery may take longer due to customs clearance, public holidays, weather conditions, courier delays, incorrect delivery information, or other circumstances outside Dtales’ reasonable control.
20. Limitation of Liability
Dtales will take reasonable care in preparing and shipping orders.
However, we are not responsible for delays, losses, or failures caused by circumstances outside our reasonable control, including courier delays, customs procedures, incorrect information provided by the customer, or other events beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
21. Privacy & Customer Information
When you place an order or contact Dtales, we may collect information necessary to process your order and communicate with you, such as your name, contact details, delivery address, and order information.
We may also use cookies and similar technologies to help our website function properly, understand website usage, improve our website, and improve your shopping experience.
We may communicate with customers through channels such as email, WhatsApp, Instagram, or other contact details provided by the customer for purposes related to their order or customer service.
We will handle customer information in accordance with applicable law and our Privacy Policy.
For more information about how we collect, use, and protect personal information, please refer to our separate Privacy Policy.
22. Intellectual Property
All content on the Dtales website and our official social media accounts, including photographs, videos, product images, logos, designs, text, graphics, and other original content, belongs to or is used by Dtales with permission.
This content may not be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, policies, or applicable requirements.
The most current version will always be available on our website.
By continuing to use our website or place orders after changes are published, you agree to the updated Terms & Conditions, subject to applicable law.
24. Governing Law
These Terms & Conditions are governed by the applicable laws of the Hashemite Kingdom of Jordan.
Any disputes relating to these Terms & Conditions or an order placed through our website will be subject to the applicable jurisdiction in Jordan, unless otherwise required by applicable law.
25. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or any of our policies, please contact Dtales through the contact information provided on our website.